Workmanship Guarantee & Refund Policy
Effective Date: September 27, 2026 | Last Updated: September 2026
1. Our Commitment to Quality
At BIGFORCE CONSTRUCTION LLC, we pride ourselves on dependable, professional residential repairs. We believe in upfront communication, meticulous execution, and standing behind our craftsmanship.
2. 30-Day Workmanship Labor Guarantee
All labor performed by Big Force technicians is backed by our 30-Day Workmanship Guarantee. If any repair, fixture installation, drywall patch, or adjustment fails or shows workmanship defects within thirty (30) calendar days from the completion date:
- We will dispatch a technician to inspect the issue promptly.
- If the defect is attributable to our workmanship, we will re-perform the repair at zero additional labor cost to you.
- There are no service call fees or diagnostic charges for valid guarantee claims.
3. Exclusions from the Workmanship Guarantee
The 30-day workmanship guarantee does not cover:
- Subsequent physical damage, misuse, accidents, or unauthorized alterations made after our technician leaves the site.
- Damage caused by severe weather, hurricanes, plumbing leaks originating outside our repair zone, settling foundation cracks, or moisture intrusion.
- Normal wear and tear on consumable components (light bulbs, filters, batteries).
- Internal mechanical or electrical failure of customer-supplied fixtures or appliances.
4. Materials, Hardware & Fixtures
Customer-Supplied Hardware: If you provide your own fixtures (such as ceiling fans, faucets, vanity lights, or TV wall mounts), the manufacturer’s warranty governs the hardware itself. If a unit is defective out of the box, we will assist you in identifying the flaw, but replacement hardware must be sourced through the manufacturer or retailer.
Big Force Supplied Materials: For basic repair materials purchased on your behalf (such as drywall compound, screws, caulk, primer, or standard supply lines), receipts are itemized. Unused, unopened surplus materials purchased for your job are returned or credited.
5. Appointment Cancellation & Rescheduling Policy
We understand plans change. Our cancellation rules are designed to be fair and transparent:
Standard Notice (24+ Hours)
You may reschedule or cancel your service appointment with at least 24 hours advance notice with absolutely no fee or penalty.
Late Notice / Same-Day Cancellation
Cancellations made within 2 hours of a confirmed arrival window after a technician has already been dispatched may be subject to a \$45 trip dispatch charge to cover fuel and technician scheduling.
6. Refund Policy on Labor Services
Because handyman services involve direct labor and time expenditure, completed labor is generally non-refundable once approved and paid. However:
- If a workmanship issue arises and Big Force is unable to remedy the defect after a reasonable inspection and re-service attempt, management will review the job for a partial or full refund of the disputed labor charge.
- Any approved refund will be processed back to the original payment method (Zelle, card, or check) within 3 to 5 business days.
7. How to File a Guarantee Claim
If you experience any issue with a completed repair, please contact us promptly:
Big Force Customer Service
Phone / SMS: +1 (407) 408-4969
Email: contac@bigforceconstruction.com
Address: 7208 Sand Lake Rd, Ste 305, Orlando, FL 32819
Please include your invoice number, service address, and a brief description or photo of the issue so we can dispatch assistance quickly.