Privacy Policy

1. Introduction & Company Identity

This Privacy Policy governs the manner in which BIGFORCE CONSTRUCTION LLC (hereafter referred to as "Big Force", "we", "us", or "our") collects, uses, maintains, and discloses personal information collected from users of our website (bigforceconstruction.com) and our home repair estimate services.

2. Principle of Data Minimization

In strict compliance with modern privacy regulations and good data governance principles, we enforce data minimization. We only collect the minimal personal data strictly necessary to review your repair request, provide an accurate cost estimate, schedule technician visits, perform authorized home repairs, and process invoices.

3. Information We Collect

We may collect personal identification information from users in various ways, including when users visit our website, complete an estimate request form, contact us via phone, SMS, or WhatsApp:

• Contact Details: Full name, phone number, and optional email address.
• Service Location: Orlando neighborhood or job site street address necessary to dispatch our handyman.
• Job Scope: Description of needed repairs, photos or specifications you provide.
• Technical Data: IP address, browser type, and access timestamps automatically logged by web server security filters to prevent bot attacks.

We do NOT collect Social Security Numbers, government IDs, biometric data, or financial account details over our public quote forms.

4. How We Use Collected Information

Big Force processes collected information for the following legitimate business purposes:

• To review repair requirements and prepare itemized quotes.
• To communicate with you via telephone call or SMS text message regarding your estimate or scheduled service.
• To deliver residential handyman and cosmetic repair services at your designated address.
• To maintain internal records, generate proposals, and issue completion invoices.
• To safeguard our portal against cyber threats, spam submissions, and unauthorized access.

5. TCPA & SMS Text Messaging Disclosure

In accordance with the Telephone Consumer Protection Act (TCPA) and the Florida Telemarketing Act (Fla. Stat. § 501.059):

When you submit your phone number through our estimate form and check our consent box, you grant express written consent for Big Force Construction LLC to contact you at the provided number via telephone call or SMS text message regarding your inquiry.

6. Sharing & Disclosure of Personal Data

We do not sell, trade, rent, or lease your personal identification information to third parties or marketing brokers under any circumstances.

We share information only with trusted service providers who assist us in operating our business:

• Hosting & Server Infrastructure: Hostinger operations infrastructure for secure data hosting and SSL encryption.
• Direct Communications: Telecommunications carriers and WhatsApp (Meta) when you voluntarily choose to initiate a chat through our WhatsApp link.
• Legal Compliance: When required by Florida law, court subpoenas, or to protect the safety, property, or legal rights of Big Force and our customers.

7. Data Security & Storage

We implement robust security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information:

• All communication with our website is encrypted via modern Transport Layer Security (TLS / HTTPS).
• Internal databases and client lead records are stored behind strict web server firewalls with HTTP direct access denied.
• Administrative access to client records requires authenticated server-side sessions with cryptographic password hashing and brute-force throttling.

8. Your Rights Under Florida Law (FIPA & Consumer Privacy)

Under the Florida Information Protection Act (FIPA - Fla. Stat. § 501.171) and applicable consumer protection statutes, you have the right to:

• Right to Know & Access: Inquire about what personal information we hold regarding your past repair jobs.
• Right to Rectification: Request correction of inaccurate contact or property address records.
• Right to Deletion: Request deletion of your contact information from our active lead records, subject to statutory tax and accounting retention requirements.

To exercise any of these rights, contact us at contac@bigforceconstruction.com or call (407) 408-4969.

9. Children's Online Privacy (COPPA)

Our website and home repair services are intended solely for adult homeowners and property managers. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly solicit or collect personal information from children under the age of 13.

10. Changes to This Privacy Policy

Big Force reserves the right to update this Privacy Policy at any time. When updated, we will revise the "Last Updated" date at the top of this document. We encourage users to periodically review this page to stay informed about how we safeguard their information.